Refund & Replacement Policy
At Luxe Labs, we are committed to providing high-quality research materials and exceptional customer service.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive an incorrect item, please contact us within 72 hours of delivery. Supporting photographs are required. Approved claims may be eligible for a replacement, store credit, or refund at our discretion.
Returns & Refunds
Due to the nature of our products, we do not accept returns of shipped items. All sales are final. Refunds are not available for products that have been delivered, opened, used, or improperly stored.
Shipping
To ensure all orders are processed accurately and securely, payment must be received and successfully cleared before your order enters our fulfillment queue.
Order Processing
- Orders begin processing only after payment has been successfully received and cleared.
- Please allow up to 5 business days for order processing and shipment after payment has cleared.
- Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
Please note that delivery times are determined by the shipping carrier and are separate from our processing time. Once a package has been transferred to the carrier, Luxe Labs is not responsible for shipping delays caused by weather, carrier disruptions, holidays, or other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before reshipment.
Questions
If you have any questions regarding your order, please contact our support team at support@shopluxelabs.com.